This role leads a dedicated team of Outpatient Clerks to deliver a seamless, high‑quality administrative service across the Cancer Care Outpatient Department, ensuring patients and their families experience efficient, compassionate support at every stage of their care.

Working across multiple sites, the post holder keeps services running smoothly by coordinating referrals, appointments, waiting lists, clinic changes, and patient communications, while ensuring all processes meet Trust standards. 

They act as a key point of escalation for complex queries, maintain accurate patient records, and foster strong working relationships with clinical and administrative colleagues to support safe, timely patient pathways.

Alongside operational duties, the role has a strong leadership focusing on managing rosters, performance, supporting recruitment, staff development, and ensuring the team remains fully trained and confident in all systems and procedures.

It’s a dynamic, people centered position that combines service coordination, team leadership, and a commitment to delivering an exceptional patient experience within a busy cancer outpatient environment.