Outpatient Administration Centre staff are hardworking, committed to patient care and often the first point of contact for the patients, they are responsible for:

•    Making and receiving over 20,000 calls per month from patients.  
•    Booking over 650,000 outpatient appointments each year, covering 50 specialties across the Trust.
•    Managing clinics, rescheduling appointments, cancelling appointments and filling new clinics.
•    Covering reception desks across all of our sites, checking patients in, booking follow up appointments and dealing with queries. 
•    Preparing patient packs for outpatient clinics.

You will:

•    Provide excellent customer service to patients, relatives/carers and to external agencies.
•    Provide a comprehensive administration, booking and appointment service for outpatients and ensure compliance with waiting time targets.
•    Work in a centralised Patient Services Centre and provide cross-cover for other staff across the centre to ensure a consistent and effective administration service is maintained at all times.
•    Liaise with your line manager to escalate clinic capacity issues. 
•    Build relationships with stakeholders internally and externally.

You will need to be someone who is committed to learn and develop. You will need to demonstrate compassion, patience and calmness with good communication skills. Due to the nature of this role a high level of organisation is essential. 

We’re also looking for you to demonstrate:

•    High standards of accuracy with attention to detail.
•    Ability to communicate over the telephone and in person.
•    Competent IT skills, including a working knowledge of Microsoft Excel. 
•    The ability to work independently, seeking guidance where necessary.

You do not need previous admin experience for this role, although previous experience in a professional environment is desirable.